399bet Privacy Policy

1 Registration Information

When you create a 399bet account, we collect the following personal information:

• Full legal name
• Date of birth (to verify you meet the 21+ age requirement)
• Email address and/or mobile phone number
• Residential address (city, district, division within Bangladesh)
• Username and encrypted password

This information is required to create your account, verify your identity, and communicate with you about your account activity.

2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. These documents are used solely to verify your identity and confirm that you meet our eligibility requirements. KYC documents are stored securely and are never shared outside the 399bet organisation except where required by applicable law.

3 Financial and Transaction Data

When you make a deposit or withdrawal on 399bet, we collect transaction-related data including payment method details (such as your registered bKash, Nagad, Rocket, or Upay account number), transaction amounts in BDT, transaction timestamps, and transaction reference numbers. We do not store full bank card numbers or complete mobile banking PINs on our servers. Financial data is used to process your transactions, prevent fraud, and maintain accurate account records.

4 Gaming Activity Data

We record your activity on the 399bet platform, including games played, bet amounts, bet outcomes, bonus usage, session durations, and wagering history. This data enables us to operate the platform, resolve disputes, detect potentially problematic gambling patterns, and personalise your experience where permitted.

5 Technical and Device Data

When you access 399bet, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Referring URL and pages visited within the Site
• Session timestamps and duration
• Cookie identifiers (see our Cookie section below)

This data is used for security monitoring, fraud prevention, platform performance optimisation, and aggregate analytics. It does not, on its own, identify you as a named individual.

6 Customer Support Communications

If you contact the 399bet support team via email or live chat, we retain records of those communications — including your name, contact details, and the content of your messages — for the purposes of resolving your enquiry, quality assurance, staff training, and maintaining an accurate account history.

7 Lawful Purposes for Processing

399bet processes your personal data only for the following lawful purposes:

• Account operation: Creating and maintaining your player account, processing deposits and withdrawals, and delivering the gaming services you have requested.
• Identity verification: Confirming that you meet our age and eligibility requirements and fulfilling our KYC obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct.
• Responsible gaming: Monitoring activity for signs of problem gambling and making self-exclusion and deposit-limit tools available to you.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from competent authorities.
• Communications: Sending transactional messages (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about 399bet offers.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the performance, design, and content of the 399bet platform.

8 Marketing Communications

399bet may send you promotional emails or SMS notifications about bonuses, seasonal offers (such as Eid promotions or Pohela Boishakh specials), and new game launches, but only where you have expressly consented to receive such communications. You may withdraw your consent at any time by contacting our support team or using the unsubscribe option included in any marketing message. Withdrawal of marketing consent does not affect your ability to use the 399bet platform or receive essential transactional communications.

9 Third-Party Service Providers

399bet shares personal data with a limited set of trusted third-party service providers who assist us in delivering the platform. These include payment processors (such as the operators of bKash, Nagad, Rocket, and Upay integrations), game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), identity verification service providers, fraud detection partners, and cloud hosting infrastructure providers. All such third parties are bound by contractual data protection obligations and are permitted to use your personal data only for the specific purpose for which it was shared.

10 Legal Disclosures

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are legally required to do so, or where such disclosure is necessary to protect the legal rights, property, or safety of 399bet, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

11 No Sale of Personal Data

399bet does not sell, rent, trade, or otherwise transfer your personal data to any third party for that party's own commercial or marketing purposes. This commitment applies unconditionally and is not subject to any opt-out procedure — it is an absolute restriction on how we handle your information.

12 How 399bet Uses Cookies

399bet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device by your web browser. We use the following categories of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your logged-in session and remembering your security preferences. These cannot be disabled without impairing the use of the Site.
• Analytics cookies: Used to collect aggregate, anonymised data about how visitors use the Site, enabling us to identify performance issues and improve the platform.
• Preference cookies: Used to remember your settings and preferences (such as language selection) between sessions.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of your 399bet account.

13 Retention Periods

Personal data collected by 399bet is retained for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Policy. Specifically:

• Account registration data and KYC documents are retained for the duration of your account plus a minimum of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Gaming activity logs are retained for two years from the date of the session.
• Customer support communications are retained for two years from the date of the most recent exchange.
• Technical and device data is retained in aggregate form for up to twelve months.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

14 Rights You Hold

As a player on the 399bet platform, you hold the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right of erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that your personal data be provided to you in a structured, machine-readable format.

To exercise any of these rights, please contact the 399bet support team using the email address displayed in the footer of this page. We will respond to all data rights requests within 30 days of receipt.

15 Security Measures

399bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of passwords and sensitive account information, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and audit logging of access to sensitive data systems. Despite these measures, no internet-based platform can guarantee absolute security. You are encouraged to protect your own account by using a strong, unique password and by notifying us immediately if you suspect any unauthorised access.

16 Amendments to This Policy

399bet reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the 399bet platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

17 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399bet handles your personal data, please contact our support team. Our contact email address is displayed as plain text in the footer of every page on this website. Our support team is available 24 hours a day, 7 days a week to address your enquiries promptly.