Responsible Gaming at 399bet
Gambling is entertainment â not a financial strategy. 399bet provides every player in Bangladesh with the tools, information, and support needed to stay in control and play safely.
Why responsible gaming sits at the heart of everything 399bet does.
At 399bet, we believe that a great gambling experience is built on three foundations: entertainment, safety, and control . Gambling should be an enjoyable pastime â a way to engage with the sports and games you love â not a source of financial stress or personal hardship. We are genuinely committed to the wellbeing of every player who chooses to use the 399bet platform, and that commitment shapes the tools we build, the policies we enforce, and the support we offer.
This page explains the practical steps you can take to keep your gambling habits healthy, the controls available to you directly through your 399bet account, and where to seek help if you feel that gambling is no longer something you are fully in control of. We encourage every player across Bangladesh â whether you are betting from Dhaka, Chittagong, Sylhet, or anywhere else â to read this page and use the resources it describes.
399bet enforces a strict 21+ age requirement across the entire platform. We do not knowingly allow anyone under the age of 21 to register an account, make a deposit, or participate in any game or betting market. Age verification is conducted as part of the KYC process, and any account found to belong to a person under 21 will be closed immediately with all funds returned.
Protecting Minors: If you are a parent or guardian, we strongly recommend using parental control software to prevent underage access to online gambling websites. Tools such as device-level content filters can block access to gambling platforms for anyone in your household who is under 21.
Six built-in controls that put you in charge of your gambling at 399bet.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your 399bet account.
Session Time Limits
Receive an alert or automatic logout when you have been playing for a set amount of time.
Loss Limits
Define the maximum amount you are willing to lose over a chosen time period before the platform pauses your play.
Cool-Off Period
Take a short break from 399bet for 24 hours, 7 days, or 30 days without permanently closing your account.
Self-Exclusion
Permanently or temporarily exclude yourself from the platform. During exclusion, you cannot deposit or play.
Reality Checks
Enable on-screen reminders that show how long you have been playing and how much you have wagered in the current session.
A closer look at the responsible gaming controls available in your 399bet account.
Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis directly from your account settings. Once your chosen limit is reached, 399bet will decline any further deposits until the limit period resets. You may decrease your limit at any time with immediate effect. Any request to increase a deposit limit takes a minimum of 7 days to come into force, giving you time to reconsider.
Session Time Limits
Set a maximum session duration â for example, 60 minutes per day. When your session reaches the limit you have set, 399bet will notify you with an on-screen alert. You can choose to have the platform log you out automatically at that point, or simply receive the reminder and decide for yourself. This tool is particularly useful for players who lose track of time while playing slot games or watching live cricket markets.
Loss Limits
A loss limit caps the total amount you can lose across all games and betting markets in a single day, week, or month. Once your net losses reach the limit, your account will be automatically restricted from placing further bets until the limit period expires. Like deposit limits, reductions take effect immediately, while increases require a 7-day cooling-off period.
Cool-Off / Time-Out
If you feel you need a short break from gambling without permanently closing your account, you can activate a time-out period of 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account balance is preserved, and you can return to normal play once the time-out period has ended. This option is available immediately from your account settings.
Self-Exclusion
Self-exclusion is the most comprehensive tool available. You can choose to exclude yourself from the 399bet platform for 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account is closed, all marketing communications are stopped, and you cannot create a new account on the platform during the exclusion period. Self-exclusion requests are processed immediately by our support team. If you feel that gambling is causing harm in your life, self-exclusion is always the right choice.
Reality Checks
Reality checks are periodic on-screen reminders that appear during your active gaming session. They display the total time you have been playing and your net win or loss for that session. You can set reality check intervals of 15, 30, or 60 minutes. This feature is designed to break the flow of extended play sessions and ensure you always have an accurate picture of where you stand.
Honest self-assessment is the first step toward getting back in control. Ask yourself these questions.
If you answer "yes" to three or more of the following questions, we strongly encourage you to contact the 399bet support team or reach out to a gambling support organisation.
- ? Do you spend more money on gambling than you originally planned or can comfortably afford?
- ? Have you borrowed money, sold possessions, or gone into debt to fund your gambling?
- ? Do you gamble to escape stress, anxiety, loneliness, or other emotional difficulties?
- ? Do you find it difficult to stop playing once you have started, even when you intended to stop?
- ? Have family members, friends, or colleagues expressed concern about how much time or money you spend gambling?
- ? Do you feel restless, irritable, or anxious when you are unable to gamble?
- ? Have you tried to cut back or stop gambling before but found yourself returning?
- ? Do you chase losses â increasing your bets in an attempt to win back money you have lost?
You are never alone. 399bet support and specialist organisations are here for you.
Recognising that gambling has become a problem takes courage. The most important thing to know is that help is available, and that seeking it is always the right decision. 399bet is committed to supporting players who reach out to us â our team treats every responsible gaming request with complete confidentiality, sensitivity, and urgency.
If you feel your gambling is out of control, please take the following steps immediately:
Contact 399bet Support
Write to our support team at the email address shown in the footer of this page. Clearly state that you wish to activate self-exclusion or request a responsible gaming intervention. Our team will act on your request within 24 hours, at any time of day, including weekends and Bangladesh public holidays.
Speak to Someone You Trust
Talking to a family member, close friend, or trusted community figure about your gambling habits can provide immediate relief and practical support. You do not have to manage this alone. Many players in Bangladesh have found that an open conversation with a trusted person was the turning point in regaining control of their gambling.
Seek Professional Guidance
Problem gambling is a recognised behavioural condition, and professional support is available. Mental health professionals and counsellors across Bangladesh's major cities â including Dhaka, Chittagong, Rajshahi, Sylhet, and Khulna â can provide structured support programmes. Your doctor or local health centre is a good first point of contact for a referral.
Remember: Activating self-exclusion through 399bet does not cost you anything. Your account balance at the time of exclusion will be returned to you in full via your registered bKash or Nagad account. Your financial wellbeing always comes first.
Practical habits that keep gambling enjoyable and under control.
The large majority of 399bet players enjoy gambling as a form of entertainment without experiencing any harm. Maintaining healthy habits from the start is the best way to ensure gambling stays that way. The following guidelines apply whether you are betting on the BPL, spinning slots, or playing live casino games.
Set a Budget
Decide how much you can afford to lose before you start. Treat it as the cost of entertainment, not an investment.
Set a Time Limit
Decide in advance how long you will play. Use 399bet's session timer to enforce this automatically.
Never Chase Losses
Increasing your bets to recover lost money is one of the most common signs of harmful gambling. Walk away instead.
Play Sober
Avoid gambling when you are emotionally distressed, tired, or under the influence of substances that affect your judgement.
Take Regular Breaks
Step away from the screen periodically. Take a walk, have a meal, or enjoy another activity between sessions.
Talk Openly
Let someone close to you know that you gamble. Shared awareness is a natural and effective check on excessive play.
Play Responsibly with 399bet
Ready to enjoy the 399bet platform with your safety controls in place? Explore our games, read our FAQ, or contact support â all in BDT, all built for Bangladesh players.
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